About the Position:

The Director is a mission critical role responsible for the management of Momentum Field Managers and Clinical Educators, ensuring that all Momentum field team members deliver quality educational programs, build strong ongoing relationships with our client field teams as appropriate and healthcare professionals as the client’s business objectives dictate. The Clinical Educator team will utilize professional skills and clinical expertise to train healthcare professionals on a newly approved HIV PrEP therapy. Functioning as the key communicator for the assigned Momentum field team, working with Momentum Client Solutions, Data & Analytics, Training, Compliance, and Momentum leadership. The Director will be responsible for interfacing with the client field teams to design and execute business planning supporting the client’s business goals and objectives.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership

• Support and inspire the field team members to achieve top performance with an emphasis on quality execution, time management, compliance, and alignment with client field team counterparts to create meaningful relationships with customers and their office staff
• Be a champion of change by driving organizational transformation, spearheading people, driving technology, innovation, and adoption. Fostering team adaptability, and leading field team members to embrace and implement change strategies that drive success
• The role involves offering field network consultation and providing support to cross-functional teams while carrying out launch and enhancement activities
• Be a cultural and diversity champion by ensuring field team maintains high emotional intelligence working with a diverse patient population
• Consult with the Recruitment and HR departments to identify and implement initiatives to reduce turnover, fill vacancies, and create creative staffing solutions. Review field team proposals and provide ongoing consultation on resource allocation, operational feasibility, program model for staffing, and outcomes agreement for the purpose of maximizing the potential for success
• Lead and drive communication to Momentum operational counterparts for all key internal and external stakeholders
• Responsible for designing and managing the field team members bonus program which is aligned with client objectives to incentivize appropriate behaviors
• Additional departmental responsibilities include training, coaching, developing, managing, assessing, and evaluating staff

Operational Management

• Drive efficiency improvements – maintaining a consistent, disciplined use of core processes and procedures across teams to drive scalability and predictability
• Work to become a subject matter expert for all systems and tools used by field clinical educators. Ensure all field clinical educators are using the provided digital omnichannel support tools (provided computers, email, chat, text, inbound (Momentum cell or queue) or outbound call systems (ex: Genesys or Cell)
• Set measurable objectives with the field clinical educators that will enhance their performance visible in PowerBI (PBI)
• Partner with the Data & Analytics team to create territory mapping and execution strategies including staffing, routing and capacity planning
• Achieve quality and safety requirements by auditing work (phone calls & field rides) via Genesys and Salesforce to ensure all activities are conducted in a manner that complies with Momentum, client, and industry-mandated rules and regulations, including AEPQC reporting
• Provides financial oversight and management to the project's adherence to the SOW pass-through budget
• Effectively manage client and internal performance goals through dashboards via PowerBI
• Obtain and provide information regarding market intelligence by utilizing a variety of channels (meetings, conferences, client business updates, personal network) to gather and disseminate information related to market intelligence and penetration, ensuring that a comprehensive and up-to-date understanding of our industry and target audience is understood

Client Solutions & Client Collaboration

• Build strong relationships while serving as the primary POC with the Client’s Field Leadership Team
• Understand the client’s product and marketing strategy and operationalize that strategy within the Momentum field team
• Create effective working partnerships and collaborate with Client Solutions within the swim lanes agreement to align strategy and objectives
• Create, demonstrate, and communicate the value of the clinical educator team consistently and effectively to Momentum management and the client teams; reporting on client and staffing specific needs through the resource model.

Performance Expectations

• Lead and manage all teams to exceed Client & Internal SLAs/KPIs
• Ensure quality monitoring volume and standards are met
• Create and manage quarterly ICP goals. Understand that all goals need to be measurable and trackable via PowerBI

Other duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and/or Experience:

• Bachelor’s degree required
• Extensive (5+ years) pharmaceutical field team leadership and management experience

Preferred Education and/or Experience:

• Master’s degree preferred

Required License and/or Credential(s):

• Current, unrestricted nursing license (RN or NP)
• Must maintain a valid driver’s license

Required Skills:

• Strong clinical skills and experience with medication compliance, specialty pharmacy knowledge, understanding of the insurance approval process; must bring robust pharmaceutical business acumen
• Foster a strong culture of ethics and compliance by ensuring adherence to all applicable regulations, company policies, and industry standards in daily operations and decision-making
• Ability to communicate, motivate and inspire effectively in both small and large group presentations
• Results-driven and proven self-motivated, accountable business owner mentality
• A leader that is willing to participate in all field management activities and is a knowledgeable resource on creating field efficiencies, field needs, and current industry standards as it relates to field operations
• Demonstrable evidence of coaching and developing management-level teams and individuals
• Deep business understanding: strong command over analytics, specifically how to leverage data to drive operational improvements
• Demonstrate experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components. Proven ability to lead and manage the leadership teams to be at the same level (Ex: Telephony Systems, CRM tools such as Salesforce and Microsoft Suite)
• Established track record in overseeing successful operational transformation among multiple network groups, with a distinct focus on fostering a culture of adaptability in the implementation of change management strategies
• Experience preferred in the role of the field nurse providing patient and HCP support services. Proficient in strategies for providing compliant patient and HCP education and is adept in creating territory navigation strategies consistent with field capacities
• Ability to work in a fast-paced, client services environment; bias for action; quick-learner

Special Position Requirements:

Travel:

• Up to 50% Travel

Working Conditions:

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements:

Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.